Betta Care

Betta Computer Services has undertaken a revolutionary approach to provide you with a customer orientated Service Level Agreement that addresses many of the IT issues facing your company. This is an approach that focuses on tasks and outcomes for you – not the time taken to perform work. We call it “Outcome Based Service Work”.

This is a unique offering as it provides you with much more than a standard maintenance agreement or a reactive support contract.

The key questions are:

Is computer up-time crucial to the success of your organisation?

Have you always wanted to have:

• A more reliable computer network?
• Fixed IT support and maintenance fees?
• Easy to calculate IT expenditure and budgets?
• A service organisation that has the efficiency of your network as its priority?
• A service organisation that contacts you and keeps you informed?
• Time to focus on your core business, not computer support?

The offered service level agreement (SLA) addresses these areas and goes a step beyond all previous SLAs, with the establishment of our tailored Ultimate, Plus and Standard Plans.

Traditionally, IT companies are focused on time spent performing work for their clients. This makes it difficult to estimate labor charges before work is performed, thus rewarding IT companies that perform work slowly, rather than those that work efficiently. By offering a Fixed Price model, it is in Betta Computer Services interest that your network is running at its best! We make sure it’s done “right” the first time.

The Betta Computer Services SLA forms the backbone of the relationship between Betta Computers and you, our Client. It is provided to you on three different levels to match your service requirements and budget. Each level defines the work that will be performed, the frequency of the work, and the response times.

The SLA is not based on the number of hours work allowed each month. There are simply a range of tasks, outcomes and regular maintenance that will be performed under the scope of the SLA.

If Betta Computer Services engineers perform their work slowly or you encounter additional problems in a certain month (problems that are covered under your SLA level), there are no additional costs to you.

The SLA is therefore a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.

Betta Care Brochure