Betta Computer Services can provide Premium Help Desk Support for product lines where such support is appropriate. Help Desk engineers use our innovative Remote System Monitoring application to provide state-of-the-art software maintenance and system troubleshooting for our customers, 24 hours a day, 7 days a week. The Help Desk Team supplies site administrators, end users, and technical support personnel with operational support for user-related questions and problems, as well as maintenance and support for system problems or equipment failures.
The Help Desk Offers a Proven Record of Total Support Coverage:
- Central point of contact for customer support
- Initial training or continuous user support
- Field or maintenance support
- Advanced engineering support
- Contact with vendors about data problems
- Problem tracking reports for trend analysis
The Help Desk Support team can provide customers with a system designed to preemptively identify and solve user problems through remote capabilities, provide complete user instructions or, if necessary, dispatch a field engineer to quickly identify and fix the source of problems affecting critical equipment or causing system failures.
Remote System Monitoring
With the use of innovative Remote System Monitoring, Help Desk engineers can provide state-of-the-art software maintenance and system troubleshooting to the customer 12 hours a day, 7 days a week, with technical support on-call.
The Remote System Monitoring provides our Help Desk engineers with the ability to identify problems before the customer notices. In addition, this system assists customers with system administration, and field engineers with troubleshooting. Our Help Desk engineers have the ability to see exactly what the user sees, enabling them to save – recreate the problem, as well as locate its source easily and efficiently.
Help Desk Support Features
- 12-7 Tech Support Site Maintenance, with technical support on-call
- Remote System Support
- Remote System Monitoring
- Automated software delivery
To contact our Help Desk please call (07) 3809 2999 and press option 2 or email: support@bettacomputers.com.au.